Job description
Magnolia's future Customer Success Manager (CSM) for Greater China drives a crucial aspect of our customer experience by supporting our clients in the region as they transition from sales prospects to active users, and later in the relationship by ambassadoring for our brand. The role drives the happiness and success of our clients as first point of contact at our company. We're looking for a self-leading person who loves to approach people and build bridges. This position is integrated in a great local team and a professional global environment.
What you will do
What you will do
- Conduct onboarding sessions with new customers and partners
- Understand technical challenges of existing customers and propose solutions
- Consult with existing clients to expand their usage of Magnolia or troubleshoot issues encountered
- Identify upsell opportunities
- Be the technical point of contact for clients in the Greater China region
Who you are
Who you are
- Fluent in English and Mandarin (Cantonese is a bonus)
- Comfortable with facing the client
- 2+ years of experience in a software development, project management or customer success role in the software industry
- Understanding of cloud technologies
- Understanding of the following Internet technologies: HTTP, HTML, XML, Java, and databases
- Problem solving and communication skills
- Willing and able to travel occasionally within Asia
- A collaborative can-do attitude and a relentless focus on helping our customers succeed
What connects you with us
What connects you with us
- You want to take charge: Your motivation is driven by your capability and willingness of taking ownership and responsibility. You will report directly to our General Manager of the APAC region and will be given plenty of room to lead.
- You want to connect: You have an open mindset and the courage play to build effective personal relationships. You have a strong passion for succeeding as a team.
- You want to be you: You want to nurture your own confidence as well as coach others to do the same. You have the ability to reflect in order to work smarter, not harder. And everything you don't yet know today, you trust you'll be able to learn tomorrow.
What we offer
What we offer
- An awesome culture with a team of motivated, collaborative, and innovative people
- Bright, fun, and open-minded colleagues
- An international and diverse environment to work in
- The flexibility to work part-time remote and with flex-time
- Aside from work, we are parents, gamers, bookworms, athletes, adrenaline junkies, philosophers, and so much more
